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FAQs

MY ORDERS

How do I care for my YANGA items?

Wax prints and Batiks are best washed by hand in cool water. However, YANGA can also be washed in the washing machine at 30 degrees with similar colours. We recommend that you wash sparingly and only when needed.

 

What is the difference between African wax print and batik?

African wax print: wax print, also known as Ankara, Holland wax or Dutch print, is a printed fabric made through wax resistant technique. It is usually printed on 100% cotton and features bright colours and interesting patterns that are often unique and limited. Unlike other patterned fabrics, genuine the intensity of Ankara fabrics doesn’t change that much depending on whether or not you look at the front or the back.

Batik: sometimes referred to as tie and dye, this fabric is handmade using fabric dyes in a method called tie and die as the name suggested. They are handmade and are unique - no two patterns are the same. 

The major difference between Batik and Ankara is the patterns that are created. Although Ankara prints can be made by hand, they are typically produced on a large scale by textile machines while Batiks are handmade.

 

What should I do if an order I am interested in is out of stock?

Notify us through the checkout page or our contact page and we will get back to you on our plans to restock the item and timeline.

 

How long does it take to restock orders?

Our average turnaround period on new orders is 4 weeks. This is because we pride quality and ethical labour. We however understand that 4 weeks is a long wait. We thank you in advance for your patience and continued patronage.

 

Product colour in title doesn't match hero image 

Sometimes we use a hero image to illustrate other variants of the same style available in different colours/fabric. In such cases, we will provide an hero image to show the fit and design of the style, but will also include a picture to show the fabric your order will come in.

DELIVERY

Can I amend my order once it has been placed?

We know how excited you are to do YANGA, so once an order has been placed our staff are busy working to get it to you as quickly as possible. Unfortunately this means orders cannot be amended. This includes changing the delivery option, delivery address or payment method. However, you may be able to cancel your order and place a new one instead

 

What should I do if my order hasn't been delivered yet?

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. You’ll be able to get the latest updates on your order by using the tracking number in your Order Dispatched email.

 

Can I choose a specific time or day for my delivery?

We only offer Standard (3-4 working days) or Next day (next working day) deliveries on orders

 

Can I have my order delivered to my work address?

We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to receive package.

 

Can I have my order delivered to a PO Box address?
We’re unable to deliver to PO Box addresses in the UK. We can deliver to your permanent residential address or your place of employment.

 

Can I have my parcel redirected to a different address?
For your security we aren't able to change the address your order is being sent to. Don't worry – if you're not in when a delivery is attempted our delivery partner will leave a card.


Can I track the delivery of my order?
If your order has been sent to you using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email from our warehouse once your order is on its way; simply...


What happens if I'm not in when my order arrives?
Someone needs to be in when your parcel is due to be delivered as we may need a signature. However, don’t worry if this isn't possible as our delivery partner usually tries to deliver at a different time.


My order status is still ‘order processing’, when will it be shipped?
If the status of your order is showing as ' order processing ', it means that we're busy getting your order together ready to be sent out. During busy times, this can take a few more days. Please bare with us and we will send an email immediately your order is dispatched.

 

RETURNS & REFUNDS

I received a faulty item, what do I do?
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

The product name and code can be found on your order confirmation email and packing slip.

If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

 

What should I do if my refund is incorrect?
We’re really sorry if we’ve made a mistake with your refund! If this is the case please contact us here and we’ll try and sort it out for you as soon as possible. 

 

Do you refund delivery charges if I return something?

Your delivery charge will be refunded in some circumstances, for example if your order has been cancelled under the Consumer Contracts Regulations. We are however unable to refund delivery charge if you change your mind about an order.

 

Can I return an item for an exchange instead of a refund?

Unfortunately we do not offer an exchange service at the moment. You can however return and re-order the item(s). If you're looking to return a faulty or incorrect item, please get in touch here so we can get this sorted for you. 

 

Can I return more than one order in the same parcel?
Yes, you can. If you need to return items to us from different orders then you can send them back to us in one parcel. However, both orders must have been placed using the same YANGA account. Remember to add both packing slips to the parcel.


What happens to my refund if my card is no longer in use?
Your refund will still go back onto the card used on your order as long as the card account is still open. When a card is lost, stolen or cancelled, we can still refund that card. 


What happens if I forgot to include my packing slip?
Please send us an email, quoting your order number and items returned